Your privacy
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Taylors Road Dental Clinic respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, contact the clinic, make an appointment or receive dental care from us.
As a Victorian health service provider, we handle personal and health information in line with the Privacy Act 1988, the Australian Privacy Principles and the Health Records Act 2001 (Vic).
We may collect personal information such as:
We may also collect sensitive health information required to provide safe and appropriate dental care, including:
We only collect information that is reasonably necessary for providing dental care, operating the clinic and meeting our legal and professional responsibilities.
We provide dental services to children and families.
When a patient is a child or cannot provide consent independently, we may collect information from a parent, guardian or authorised representative. We may also collect the representative’s name, relationship to the patient and contact details.
We take reasonable steps to ensure that consent is provided by a person who has the authority to act for the patient.
We may collect information:
Where practical, we collect your information directly from you.
We may collect and use your information to:
Health information is generally used or disclosed for the purpose for which it was collected. It may be used for another purpose with consent or where permitted or required by law.
With your consent, or where otherwise permitted by law, we may share relevant health information with another dentist, medical practitioner, specialist, dental laboratory or healthcare provider involved in your care.
We may also receive information from these providers to support diagnosis, treatment planning and continuity of care.
We may contact you by phone, email or SMS regarding:
Please tell us when your contact preferences or details change.
Email and SMS may not always be fully secure. Avoid including unnecessary medical or sensitive information when contacting us through these channels.
With your consent, we may send information about clinic services, dental offers, health updates or other relevant news.
You may unsubscribe at any time by following the instructions in the message or contacting the clinic.
We will continue to send essential appointment and treatment communications where required.
When you visit our website, certain technical information may be collected automatically, including:
Our website may use cookies and analytics tools to support website performance, security and user experience.
You can block or delete cookies through your browser settings. Some website features may not work correctly when cookies are disabled.
Our website may link to third party services, including online appointment booking platforms, maps, social media websites and payment providers.
These services operate under their own privacy policies and security practices. We are not responsible for how an external website handles information once you leave our website.
Some technology, hosting, communications or software providers may store or process information outside Australia.
Where personal information may be disclosed overseas, we take reasonable steps to ensure it is handled in line with applicable Australian privacy requirements. Where required, we will obtain consent or provide further information about the disclosure.
We use reasonable physical, administrative and technical safeguards to protect information from:
These safeguards may include restricted system access, passwords, staff confidentiality duties, secure storage, access controls, software protection and data backup procedures.
No electronic system or internet transmission can be guaranteed as completely secure.
We retain dental and business records for as long as reasonably required to provide care and meet our legal, insurance, clinical and professional obligations.
When information is no longer required, we take reasonable steps to securely destroy it or permanently remove identifying details, unless the law requires continued retention.
You may request access to the personal and health information we hold about you.
Australian privacy law generally gives patients the right to request access to health information held by a health service provider. Some limited exceptions may apply.
We may need to verify your identity before providing access. A reasonable fee may apply where permitted, such as when records require copying, review or transfer.
Please contact us when your personal, contact, medical or dental information changes.
You may ask us to correct information you believe is inaccurate, incomplete, out of date or misleading. We will take reasonable steps to review the request and update the record where appropriate.
Clinical records may not always be deleted or altered. Where required, a correction or additional note may be added to preserve an accurate treatment history.
We take suspected privacy and data breaches seriously.
Where a breach occurs, we will investigate the incident, take reasonable steps to reduce possible harm and notify affected individuals or relevant regulators when required by law.
Please contact us first when you have a privacy question, concern or complaint. We will review the matter and aim to respond within a reasonable period.
Taylors Road Dental Clinic 257 Taylors Road, Kings Park VIC 3021 appointmentstaylorsrddental@gmail.com Phone: 03 7074 1109 Mobile: 0485 552 136Please include enough information for us to understand and investigate your concern. Do not send detailed health information unless it is necessary.
When a complaint cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner or the Health Complaints Commissioner Victoria.
Health Complaints Commissioner Victoria phone: 1300 582 113.
